Privacy Policy

Introduction

At Shipera Transport Services LLC, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information, including phone numbers and other details you provide when using our website and services. By engaging with us, you agree to the practices outlined in this policy.

Information We Collect

We may collect personal information you provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Payment details
• Vehicle information
• Any other details you voluntarily provide during communication or service requests

How We Collect Information

Your information may be gathered through the following ways:

• Direct interactions – when you fill out a form, request a quote, contact us by phone or email, or book a service
• Automated technologies – such as cookies and website analytics
• Third-party sources – when legally permitted or with your consent

Use of Information

We use your information, including phone numbers, for purposes such as:

• Providing customer service and processing service requests
• Communicating updates, confirmations, and important notices (including changes to policies or terms)
• Sending promotional offers (only if you have opted in)
• Managing payments and transactions
• Enhancing our transport brokerage services
• Meeting legal, compliance, or regulatory requirements

SMS Terms and Conditions

By providing your phone number, you consent to receive SMS messages from Shipera Transport Services LLC regarding load updates, pickup/delivery details, driver communications, and important service notifications.

• Message frequency may vary.
• Standard message and data rates may apply.
• To opt out, reply STOP at any time.
• For help, reply HELP or contact our support team.

🚫 Important: We do not sell, rent, or share SMS opt-in data, phone numbers, or consent information with third parties or affiliates for marketing purposes.

Data Protection & Security

We maintain industry-standard safeguards—both physical and electronic—to protect your personal data from unauthorized access, alteration, or disclosure. These measures include secure servers, encryption protocols, and regular system checks.

While we make every effort to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. For this reason, we cannot guarantee absolute security.

Data Sharing & Disclosure

We respect your privacy and will not sell or trade your personal information. Data may only be shared under the following circumstances:

• With trusted partners and service providers necessary to fulfill your transport request, under confidentiality agreements
• When legally required, or when necessary to protect our rights, safety, or property

Your Privacy Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data, subject to legal obligations
• Opt-out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Shipera Transport Services LLC
• 📧 Email: support@shiperatransport.com
• 📞 Phone: +1 (512) 668-6077
• 📍 Address: 13809 Research Blvd Suite 500 Austin, TX 78750

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a new “Last Revised” date. We encourage you to check this policy regularly to stay informed about how we protect your information.